Automation, Education and The Golden Rule: Putting customers first.

The world has changed the way educational institutions look at fiscal automation and support. In addition to balancing hybrid workforces and keeping students, teachers and schools running safely, and at their best, finance and administrative officers must now find a way to gain better control and efficiency in an environment that is altered evermore.

Most are focused on organizational agility and how-to and how-long they can weather the COVID-19 storm – semester by semester. And, they’re concerned about maintaining seamless operations both in the office, and from home, with the current technology and personnel they have in place.

Now that expense management, tracking, reporting and student account reconciliation data must all be accessed from multiple locations, the need for an integrated and mobile solution is critical.

Enter, SAP Concur, the world’s leading provider of employee spend management solutions and NBTeam Support, a SAP Gold Partner dedicated to helping Higher Education customers control spend and increase efficiency so they can make confident decisions now and well into the future.

In addition to juggling more and more new responsibilities, educational customers worldwide must partner with support and implementation teams that think outside the box and deliver the products and services needed to make their lives easier. Schools can’t afford a messy software implementation and they want to work with experts.

How spend management solutions’ providers are helping reduce stress both on and off campus.

By delivering the products and services the educational customer must have, NBTeam Support and SAP Concur are dramatically improving the campus workforce experience.

Not only do their integrated, mobile solutions help overwhelmed employees gain back time and become more efficient, they greatly reduce stress by having a department’s software, documents and data all in one place so multiple teams can work paperless from home.

While the fate and longevity of COVID-19 and its continuing global impact on society and educational systems is uncertain, these institutions must have personalized support to run at their best so they can continue to protect the health and well-being of all they teach and employ.

And, as the world continues to learn its best lessons from 2020, the collective efforts of putting the customer first and embracing how to fulfill their purpose and achieve their outcomes is key to moving forward.

Much like The Golden Rule, this ‘new normal’ compels all of its players to treat their customers with empathy, compassion, shared humanity and respect.

Image: @jeshoots