SAP® Support

Have a 24/7 available team of SAP specialists to help you.

Increase the satisfaction of your end users by having a help desk in all SAP® modules and solutions.

If you're an Enterprise Support Customer, please click here: NBTeamSupport-logo@NEW4x-100

 

Has your company grown and does not have certified staff in the latest versions of SAP to support your business unit's needs?

NBSupport is the NBTeam® solution that provides companies with an SAP-certified support unit (SAP Certified Partner Center of Expertise - PCoE) of qualified professionals in a timely and cost-effective manner.

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Why do companies prefer us?

NBSupport is custom designed for each organization's unique needs. However, the service and delivery methodology have been standardized to apply to your business and industry.
Its tailored SAP service (Built-to-Fit) offers customizable tiers to fit the size and demands of your business. We offer 4 support models: Bronze, Silver, Gold, and Platinum.

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Bronze Silver Gold Platinum
20 a 79 hours/month

 6
 		80 a 219 hours/month

 7
 		220 a 459 hours/month

 29
 		+460 hours/month

 79
SLA commitments
Requests and incidents report through the NBSupport platform
Access to the NBSupport Dashboard
Flexibility in the use of hours
Use of hours in “Basis” tasks
NBSupport platform 24-hour access
Request for a dedicated consultant
Advanced monthly activity report
Advanced balance of hours’ report
Next month hour’s rollover
Rollover of hours at the time of renewal
SAP workshops for end users
Assigned Dedicated Support Coordinator (4 hours / day)
Support coordinator with full time dedication
Rollover of hours up to 2 months
Dedicated 8x5 support line
7x24 emergency line
Rollover of hours up to 3 months
Early Watch Alert Technical Assessment Report (optional)
Solution Manager (optional)
Hosting, installation, and basic configuration of the latest version of Solution Manager in the NBTeam cloud.
SAP Solution Manager Migration
At the end of the first year, the customer can request the migration of SAP SM to their own servers.
SAP license optimization
Analysis of current license for optimization
SAP Enterprise Support (optional)
Review and advice on the use of the services covered by your SAP Enterprise Support contract
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Hyundai Puerto Rico Success Story

Hyundai Puerto Rico, a subsidiary of the global giant Sojitz Corporation, chose NBTeam to implement SAP ECC, SAP Customer Experience, SAP WM, and SAP Analytics BI / BW. Since 2009, Hyundai Puerto Rico has entrusted SAP implementation, support, and administration services to NBTeam, which guarantees the continuity of the operation with 99.8% levels of availability.

Value Proposal

SAP implementations can carry risks for your company’s timeline, budget, and commercial and strategic value expectations.

Our clients rely upon NBTeam because we offer the skills and know-how they require for their projects, support, and SAP applications' maintenance to be executed successfully.

 

   Our SAP experts help you with:

  • Configuration and user roles updates, Basis tasks, ABAP programming, workshops for end-users, and project management.
  • Guidance for best practices and critical success factors in project management (e.g., implementation planning, project communications, stakeholder management, monitoring, and reporting).

   An innovative service model:

  • Match skills and experience with the adjusted level to increase your staff augmentation at the appropriate rate.
  • It is a fixed-cost line item on your monthly service contract.

 

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SAP® modules covered by NBSupport

SAP ECC y S/4HANA®

SAP SuccessFactors®

SAP Ariba®

SAP® Cx (Sales, Service y Marketing)

SAP BI y SAP Analytics Cloud

SAP Extended Real Estate

SAP Integrated Business Planning (SAP IBP)

Nakisa®

If you require monthly pre-determined SAP assistance hours or a dedicated team, with NBSupport service you can run workshops, functional configurations, ABAP activities, BASIS administration, and more. 

Download PDF

Customer Satisfaction

Our primary goal in NBSupport is customers' satisfaction; that's why we give you exclusive access to automated tools to check the track record of present and future hours executed, a summary of tickets by module, attention level, SLA compliance, and details on each support ticket. That system also allows us to collect satisfaction surveys and improve based on our clients' feedback.

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Contact us to find out how we will help your business:

  • Have a team of certified consultants available at all times.
  • Increase your end-users satisfaction by having a help desk in all SAP® modules and solutions.SAP®.
  • Have immediate access to functional and technical SAP consultants to support you in your urgent projects.
  • Fix your incidents in SAP ECC®, SAP® S / 4HANA®, SuccessFactors®, C / 4HANA (Hybris®), Ariba®, Business Intelligence, and more.

Please complete the contact form to receive more information about our Bronze, Silver, Gold, and Platinum support services Platino.
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