Satisfy service expectations in real time. Keep customers informed of their service needs, expand your workforce to meet current demands and equip your service technicians with the right knowledge and tools on the fly.
Harmonize your service processes.
Accelerate problem resolution and service execution by harmonizing customer commitments and operational processes.
Offer 24/7 service with AI chatbots
Extend service hours and provide more accurate responses quickly and automatically using our 24/7 customer service platform with a top-notch AI Chatbot.
True omnichannel service
Benefit from native support for traditional and digital channels in a single cloud offering, without the need for a separate contact center infrastructure.
Motivate your employees
Reduce employee turnover by training agents with knowledge, ideas and tools and motivating them based on real commitments.
Start a complete feedback cycle
Enable continuous service and product improvements by creating a complete feedback loop from the case to the resolution.
Standard Edition
With the standard edition of the SAP Hybris Service Cloud solution, organizations can support core customer service processes. This includes ticket management and core call center functionality with an agent desktop for call handling and customer interaction history, service-level agreement management, and computer telephony integration and call routing.
Professional Edition
In addition to the functionality included in the standard edition, the professional edition of the SAP Hybris Service Cloud solution includes capabilities for installed-base management, team collaboration, and support for social customer engagement channels. The professional edition also supports sales capabilities, including quote and order capture.
Enterprise Edition
Allow field service managers to track records at customer sites by managing service contracts, handling maintenance plans, and scheduling visits throughout the customer lifecycle
